Mon, 25 Nov
|BCS Training Academy
Client Focus
For all junior staff dealing with customers R1 850.00 excl. V.A.T. R2 127.50 incl. V.A.T.
Time & Location
25 Nov 2019, 08:30 – 16:00
BCS Training Academy, 146 Bauhinia St, Highveld Techno Park, Centurion, 0169, South Africa
About the Event
Equal Career Services is offering a 1-day workshop for all junior staff dealing with customers such as cleaners, drivers, courier service drivers, wash bay staff, etc. These staff members deal with your customers on a daily basis and therefore play a critical role in representing your organisation’s image and customer care culture.
PURPOSE OF THE COURSE
To create customer awareness amongst lower level workers dealing with customers, enabling them to provide a professional service and to perform their duties more efficiently.
OUTLINE OF COURSE
- Ethics, Believes and Values
- Customer Expectations
- Customer Satisfaction
- Customer Relations
- Internal Customer Care
- Customer Communication
- Personal Effectiveness
OBJECTIVES
- To develop a highly professional image and attitude
- Growing interpersonal relationships through effective communication
- Understanding your Customer
- Exceeding client needs and expectations
- Creating lasting impressions
DURATION
1 Day
AWARD
On successful completion of this course you will receive a certificate of attendance