Time is TBD | BCS Training Academy

Client Focus

For all junior staff dealing with customers R1 850.00 excl. V.A.T. R2 127.50 incl. V.A.T.

Time & Location

Time is TBD
BCS Training Academy, 146 Bauhinia St, Highveld Techno Park, Centurion, 0169, South Africa

About the Event

Equal Career Services is offering a 1-day workshop for all junior staff dealing with customers such as cleaners, drivers, courier service drivers, wash bay staff, etc. These staff members deal with your customers on a daily basis and therefore play a critical role in representing your organisation’s image and customer care culture.

PURPOSE OF THE COURSE

To create customer awareness amongst lower level workers dealing with customers, enabling them to provide a professional service and to perform their duties more efficiently.

OUTLINE OF COURSE

  • Ethics, Believes and Values
  • Customer Expectations
  • Customer Satisfaction
  • Customer Relations
  • Internal Customer Care
  • Customer Communication
  • Personal Effectiveness

OBJECTIVES

  • To develop a highly professional image and attitude
  • Growing interpersonal relationships through effective communication
  • Understanding your Customer
  • Exceeding client needs and expectations
  • Creating lasting impressions

DURATION

1 Day

AWARD

On successful completion of this course you will receive a certificate of attendance

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